Identifier Analytics Pty Ltd has assumed responsibility for administering eligible customer accounts and the Loan Adjustment Program.
As part of this transition, customer enquiries relating to eligible contracts and the Loan Adjustment Program are now managed by Identifier Analytics.
Customers who previously dealt with Walker Stores Pty Ltd should now direct enquiries relating to these matters to Identifier Analytics.
Important Information
- Customer servicing responsibilities for eligible accounts have transitioned to Identifier Analytics.
- Existing rights and obligations under their credit contract have not changed because of this administrative transition.
- Identifier Analytics can assist with enquiries regarding repayments, statements, hardship requests, complaints and the Loan Adjustment Program for eligible accounts.
- If an enquiry relates to a matter outside Identifier Analytics' responsibility, the customer will be advised accordingly.
Frequently Asked Questions
Why can't I contact Walker Stores?
Customer servicing for eligible accounts and the Loan Adjustment Program is now managed by Identifier Analytics. We can assist you with enquiries relating to your account.
Do I need to contact Walker Stores again?
No. If your enquiry relates to an eligible account now administered by Identifier Analytics, we'll assist you or refer your enquiry to the appropriate internal team.
Has my contract changed?
No. The administration of your account has changed, but the terms and conditions of your credit contract remain the same unless otherwise varied.
